Refund & Returns Policy

Return Window & Eligibility

At Black Denim Tears Hoodie, we want you to be completely satisfied with your purchase. We offer a generous 30-day return window from the date of delivery for all unworn, unwashed items in their original condition.

Eligible Items for Return:

• All Black Denim Tears Hoodies in original condition
• Items with original tags and packaging
• Unworn and unwashed merchandise
• Items purchased at full price or on sale

Non-Returnable Items:

• Items worn, washed, or altered
• Items without original tags or packaging
• Items damaged by customer misuse
• Custom or personalized orders (unless defective)

Return Process Timeline

Exchange Policy

Need a different size or color? We offer free exchanges on all Black Denim Tears Hoodies within 30 days of purchase. Exchanges are subject to inventory availability.

Exchange Process:

• Contact customer service to initiate exchange
• We'll send you a prepaid return label
• Ship your original item back to us
• We'll send your new item once we receive the return
• No additional shipping charges for standard exchanges

Refund Methods & Processing

All refunds are processed back to your original payment method. Processing times may vary depending on your bank or credit card company.

Refund Processing Times:

• Credit/Debit Cards: 3-7 business days
• PayPal: 1-3 business days
• Bank Transfers: 5-10 business days
• Store Credit: Immediately upon approval

Note: Original shipping charges are non-refundable unless the item was defective or we made an error. Return shipping is free for defective items, exchanges, and orders over $150.

Defective or Damaged Items

We take quality seriously. If you receive a defective or damaged Black Denim Tears Hoodie, we'll make it right immediately with a full refund or replacement.

What We Cover:

• Manufacturing defects in fabric or construction
• Items damaged during shipping
• Incorrect items sent due to our error
• Missing items from your order

International Returns

We accept returns from international customers within the same 30-day window. However, please note that international return shipping costs are the responsibility of the customer unless the item is defective.

International Return Process:

• Contact customer service for return authorization
• Use a trackable shipping method
• Include customs declaration marking as "Return"
• Customer pays return shipping unless item is defective
• Refunds issued in original currency when possible

Store Credit Option

Prefer store credit? Choose this option at checkout for 10% bonus credit on your return value. Store credit never expires and can be used on any future purchase.

Store Credit Benefits:

• 10% bonus value on all returns
• No expiration date
• Can be combined with sale prices
• Transferable to friends or family
• Instant processing - no waiting period

Final Sale Items

Items marked as "Final Sale" or purchased with certain promotional codes may not be eligible for return or exchange. These restrictions will be clearly marked during checkout.

Important: This policy may be updated from time to time. Please check this page for the most current version. All returns are subject to inspection and approval by our quality team.